24/7 Support Phone: 877-571-7273 ext. 1
Email: fracsupport@advmeas.com

Advanced Measurements customer support is a combination of great people, good software tools, great service, and good record keeping

In addition to being available 24/7 from anywhere in the world:
  • We offer a Customized Tiered Support Structure designed to allow end-users to take confident ownership of tier one issues. Tier One Technician training is included in our support offering.
  • Dedicated Support Account Leads assigned to projects through the commissioning, training and implementation stages.
  • We build  dedicated Support websites customized for each customer; includes a software repository, drawings, updates, TSB’s (technical service bulletins)
  • We help manage your equipment inventory in our Field One service software database
  • Remote Assistance tools include GoToAssist and GoToMeeting applications that allow for real time connections and assistance to diagnose more complex issues.
  • Centralized help desk manned by trained Global Technologists.
Advanced Measurements Offers Tiered Support

Tier 1 Technician Training is included in ongoing support, helping our customers quickly resolve their tier 1 issues.

Advanced-Measurements270Tier-2-ongoing-Support

Advanced Measurements use a variety of cloud and software tools to support customers globally.

Advanced Measurements services all major producing regions in the world and United States

In addition to having serviced our equipment globally in Russia, China, Oman, Bahrain, Mexico, and Argentina, we have local service for all producing regions in North America

Our Global Technology Team is ready to help

Once you become our customer, you receive a full range of software support options, including our phone support line and your own website portal to login for program, file and equipment management.

Chat LIVE with an Advanced Measurements support representatives

During regular business hours, we are available online for direct live chat for any questions or concerns you may have. Simply enter your name and message and one of our support representatives will connect with you as soon as they are available.

Start Live Chat Session

Connect through Remote Assistance

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Remote assistance allows one of our service representatives to work with you while remotely viewing your computer desktop or application. This allows Advanced Measurements to provide the direct support you need and to save you time by seeing exactly what you need help with and by showing you exactly what you need assistance with.

Start Remote Assistance

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Advanced Measurements Inc.